Under Peruvian Law 29571

Complaints Book

Online complaint form. We will send a copy to the email you provide and reply within 15 business days.

1 Consumer identification

Full name * ID / Foreign ID / Passport * Phone Email * Address I am under 18

2 Product or service purchased

Type Amount claimed (S/.) Location

3 Claim details

Claim Dissatisfaction with the products or services. Complaint Dissatisfaction with customer service.

Details * Consumer's request

I declare that the information provided is correct and I accept its processing to handle this claim.

Filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.
The provider must answer the claim within fifteen (15) business days.